To expedite this process, we encourage you to attempt to resolve this dispute with the merchant directly.

Based on the information you provide below, you may receive a telephone call from a member of our Debit Card Dispute

Team within the next 1-2 business days. Please be prepared to take a call from a Shelby State Bank Representative. On the next business day, please follow up with your local branch.

If the disputable transaction is still showing as a “pending” transaction on your account, please do not dispute the transaction until it no longer appears as "pending." 

Example of a pending transaction on the website:

Example of a posted transaction on the website: