Debit Card EFT Statement of Dispute

To expedite this process, we encourage you to attempt to resolve this dispute with the merchant directly.

Based on the information you provide below, you may receive a telephone call from a member of our Debit Card Dispute

Team within the next 1-2 business days. Please be prepared to take a call from a Shelby State Bank Representative.

If the disputable transaction is still showing as a “pending” transaction on your account, please do not dispute the transaction until it appears on your transaction statement as “posted”. 

pending or posted image