2024 Technology Upgrades

To better serve YOU, our customer, Shelby State Bank is embarking on a wide-ranging technology upgrade that will enhance your online, mobile and even in-person banking experience.

Upgrades Coming March 21-24, 2024!

To assist you towards a smooth and seamless transition into the new systems, we will maintain this Upgrade Information Hub as a continuously-updated resource with all key dates, timelines and action steps.

Please check out the sections below, and refer back often as we approach the March conversion dates.

We remain rooted in people, and will now be empowered by upgraded technologies!


Lady doing online banking


Will it feel like we are over-communicating during this process? Honestly... PROBABLY! 

We plan to take advantage of every communication tool to ensure that you are informed and ready for a smooth, seamless set of upgrades. This will include: Mailers, web alerts, emails, social media, statement messages, handouts, branch materials, and more!

Key Dates & Timelines

  • Late January: We will mail customers a comprehensive printed Conversion Guide with information and action steps for easy reference. Please watch for it and keep it handy until the conversion is complete, as this will answer most questions and prevent most hassles!
  • March 14-25, 2024: For those using Online Bill Pay, please do NOT add any new payees during these dates. This will ensure accurate transfer of all your payments and payees to the new system. (Scroll down for more notes on Bill Pay.)
  • Thursday, March 21, 2024: Online banking, mobile banking and telephone banking will all be UNAVAILABLE starting at 4pm on the 21st and throughout the remainder of the weekend while the conversion takes place. ATMs will be operating but balances will read "Error."
  • Friday, March 22, 2024: Users of Quicken, Quickbooks and Mint software, do a data file backup and transaction download before this date. Then see instructions for reconnecting below.
  • Saturday, March 23, 2024: All SSB offices will be closed this day while the conversion continues.
  • Monday, March 25, 2024: The majority of the technology upgrade will be done by the start of the business day. Read below for required steps at that time.

Getting Back into Bill Pay

If you use online or mobile bill pay, your existing payments and payees will automatically transfer into the new system.

  • Prior to March 21, print out your payment history as a reference.
  • On or after March 25, verify that your payee names, addresses and account numbers are correct. 

Getting Back into Online Banking

  • The first time you sign back into online banking, you will need to use your Social Security Number or Tax ID number along with your Username or Access ID. 
  • If you have any problems logging in, please refer to the how-to videos we will be publishing.

Getting Back into Mobile Banking

  • When the upgrade is complete, you will automatically be notified to download the new version of our mobile banking app.
  • Simply search for Shelby State Bank or SSB Banking Anywhere in your app store.

APPLE APP STORE

GOOGLE PLAY

Getting Back into Telephone Banking

  • When you call telephone banking the first time on or after March 25, you will need to reset your PIN.
  • The menu layout will be different, as shown below:
Shelby State Bank phone banking menu


Getting Back into Quicken, Quickbooks and Mint

To get your Quicken, Quickbooks or Mint account deactivated from the old system and set up with the new one, follow the Conversion Instructions on the documents below:

QUICKBOOKS DESKtop 

QUICKBOOKS ONLINE

QUICKEN

MINT

For Businesses

Thursday, March 21 starting at 4pm through Sunday, March 24, business online and mobile banking services will be UNAVAILABLE including remote deposit capture, wire transfers, and ACH. Your history and your templates WILL transfer over to the new system.

Before your account is transferred, be sure to:

  • Print out your payment history to verify that your payment information has transferred completely.
  • Do NOT add any new payees to Business Online Bill Pay from March 14 to March 25.

After your account transfers, be sure to:

  • Verify your payee names, addresses and account numbers are correct in the new system.
  • Track company spending and run customized reports.
  • Delegate payment tasks and set permission controls.

Starting Monday, March 25, you will have even more control and convenience when it comes to your business finances.

Business man doing banking on tablet


NEW DIGITAL BANKING SUITE

Starting Monday, March 25, your digital banking experience will be seamless across platforms with added capabilities.

FAQs

We will post actual customer questions here to create an answer resource that is relevant, helpful and continually updated. If you can't find the information you need on this page or in the materials we provide, just ask!